Nanci Weissgold was the moderator of the session "Communicating with Borrowers through 'Self-Servicing'" at this conference hosted by the Mortgage Bankers Association (MBA). Today’s borrower demands the ability to access information from their servicer on their own terms. The audience heard trends and tips on communicating with borrowers and offering "self-serve" options and mobile servicing solutions. User-friendly web site redesigns, coupon and statement improvements, call center scripting and mobile phone options are considered.
February 25, 2015
Gaylord Texan / Dallas, TX
February 25, 2015
Gaylord Texan / Dallas, TX